FAQ's
What types of jewellery does Eleanor offer?
We offer vibrant and trendy women’s fashion jewellery including necklaces, earrings, rings, and bracelets.
What materials are used in Eleanor’s jewellery?
We use high-quality materials to ensure durability, beauty and comfort. Our pieces include triple layered premium gold plating and stainless steel. Also some of our products have cubic zirconia a diamond stimulant which is shiny as a real diamond.
How do I care for my jewellery?
To preserve the quality and shine of your jewellery, we recommend our beloved customers to look after with love and care. Also store your pieces in a jewellery box or pouch to prevent scratching and tarnishing.
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return items within 30 days of receiving them for a full refund. Please ensure the jewellery is unworn and in its original packaging. For more details, feel free to reach out to us at info@eleanorldn.com.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to track the status of your package.
How long does shipping take?
We aim to process orders within 1-2 business days. Delivery times may vary based on your location, but generally, domestic shipping takes 3-7 business days, while international shipping may take up to 14 business days. Also shipping varies during seasonal and high volume of orders.
Do you offer international shipping?
Yes, we ship internationally. Shipping fees and delivery times vary based on your location and will be calculated at checkout.
Can I modify or cancel my order after placing it?
If you need to make any changes to your order, please contact us as soon as possible at info@eleanorldn.com. We will do our best to accommodate any modifications or cancellations if your order hasn’t been processed yet.
How can I contact customer support?
If you have any questions or need further assistance, please feel free to reach out to us at info@eleanorldn.com. We’re here to help!
We offer vibrant and trendy women’s fashion jewellery including necklaces, earrings, rings, and bracelets.
What materials are used in Eleanor’s jewellery?
We use high-quality materials to ensure durability, beauty and comfort. Our pieces include triple layered premium gold plating and stainless steel. Also some of our products have cubic zirconia a diamond stimulant which is shiny as a real diamond.
How do I care for my jewellery?
To preserve the quality and shine of your jewellery, we recommend our beloved customers to look after with love and care. Also store your pieces in a jewellery box or pouch to prevent scratching and tarnishing.
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return items within 30 days of receiving them for a full refund. Please ensure the jewellery is unworn and in its original packaging. For more details, feel free to reach out to us at info@eleanorldn.com.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to track the status of your package.
How long does shipping take?
We aim to process orders within 1-2 business days. Delivery times may vary based on your location, but generally, domestic shipping takes 3-7 business days, while international shipping may take up to 14 business days. Also shipping varies during seasonal and high volume of orders.
Do you offer international shipping?
Yes, we ship internationally. Shipping fees and delivery times vary based on your location and will be calculated at checkout.
Can I modify or cancel my order after placing it?
If you need to make any changes to your order, please contact us as soon as possible at info@eleanorldn.com. We will do our best to accommodate any modifications or cancellations if your order hasn’t been processed yet.
How can I contact customer support?
If you have any questions or need further assistance, please feel free to reach out to us at info@eleanorldn.com. We’re here to help!